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Profiles in Success (2:10pm – 3:00pm)

Phil Rosebrook Jr., C.R. - Business Mentors

One of the best ways of becoming a better company is to learn from those that have been successful. During this session Phil Rosebrook will share real-life case studies of what the best restoration companies have done. Phil will then expand the discussion by sharing the traits of a successful company and how to implement changes that will allow you to portray these traits within your own company.

The $1,500,000/yr Project Management Team (3:10pm – 4:00pm)

David Rosebrook, CR, - Business Mentors

An effective Project Management Team can produce $1,500,000 annually. Knowing how to assemble a team and how to manage them is the key to reaching your sales and profit targets. During this session David Rosebrook will present a Team structure that has worked for many restoration companies. He will then step you through a plan of how to assemble and manage this new Team and ultimately grow your business.

Could You Sell Your Company Today? (4:10pm – 5:00pm)

Rusty Amarante, C.R. - Belfor

It is important to know what a buyer is looking for when purchasing a restoration business. Positioning or structuring your company to be attractive to a potential buyer may take some time, effort and planning. During this session you will hear from Rusty Amarante of Belfor, who knows what to look for in a company Belfor looks to acquire. During this session Rusty will describe the key buy indicators and what you can do to prepare your company for sale.

Wednesday, April 30th The Bigger Future – For Entrepreneurs (8:30 am – 10:00am)

Paulette Sopoci - Strategic Coach

When you look ahead at your life as an entrepreneur, how big is your future?
Some entrepreneurs spend their time fixing one problem after another, gradually working toward incremental progress. But other entrepreneurs manage to achieve exponential leaps of growth and, instead of getting busier, actually gain more freedom to live the life they want.

The difference is all in the context – how you think, plan, and take action in your business.
In this presentation, you will be given a system you can use to develop a 20-year vision of a “bigger future” for your business and your personal life, and a plan for reaching that goal. This vision can help you strategically focus your thinking, communication, and actions to create more productivity, predictability, and profitability than you’ve ever experienced before.

CodeBlue - How Outsourcing of the Claims Department will Impact the Restoration Contractor (1:40pm to 2:30pm)

Paul Gross, President - CodeBlue

The approach to claims management is changing. The US-based Harmon Solutions Group has attracted the attention of major insurers with their out-sourcing service for claims management. Join this free session to find out how they are saving insurers money and what opportunities exist for restoration contractors.

Managing for Profit Through Job Costing (2:40pm to 3:30pm)

Ken Tucker - Business Mentors
Scott Pritchard, President - CanAm Systems

Through years of consulting for restoration contractors, Business Mentors has found that many contractors do not pay enough attention to job costing, and those that actually use job-costing use it to measure profitability after the job has been completed. During this session you will learn how to plan for profitability through job-costing. Ken and Scott will be able to show you exactly how this can be implemented within your company including the roles of your project manager, accounting staff and the owner.

Building a Marketing Plan Through Key Insights (2:10pm – 3:00pm)

Brad Elkins, Senior Marketing Manager, - ICI Paints

Understanding the needs of your customer has been the traditional approach to developing a marketing plan. Many companies get into a marketing rut, offering the same thing to their customers year after year. The difficulty is in understanding how best to turn findings into key insights that can then be turned into a platform for services you offer to your customer. During this session you will be introduced to a five-step approach that you can apply to your company and develop an actionable marketing plan.

How to Market "Green" in The Restoration Industry (4:10pm – 5:00pm)

Lee Chen, Corporate Vice President - Rochester Midland Corporation

Green is definitely here and the need to move to Green is growing. Understanding what classifies as Green is important. How to implement Green within your company is a challenge. What are the hot buttons for your customers relative to Green? During this session you will learn the answers to these questions. By the end of this session you will be equipped with a plan of action to offer Green to your customers.

Selling Through Business Continuity (9:00am – 10:00 am)

David Mistick, CIRCUMSPEX

Securing accounts with building owners is only the first step in getting work. Having them call you when they need you is the next challenge. During this session you will learn how to ensure that the building owner has you as the contact person in their business continuity plan. Learn how this new service offering can ensure that you stay in touch with the key decision makers and protect against losing your key contacts as a result of staff turnover.

The Guaranteed Close (1:40pm to 4:30pm)

Howard Olsen - High-Output Training Systems Ltd.,

The Guaranteed Close: Building Value to Take the Ice Out of Price. Howard Olsen will show you how to focus your key features into a value proposition that mitigates price and closes the sale…..guaranteed! This session was offered at last year’s show and received raved reviews. If you did not have a chance to attend this session last year, now is your chance!

Sewage Part I – Biologicals Designed to Treat Sewage (2:10pm – 4:00pm)

Paul Woolfrey, V.P. Distributed Products - Rochester Midland Limited

We are learning more about the value of Bilogicals in the restoration industry. As far as treating sewage, Biologicals offer the best and fastest-acting solution for treating odour and organic load. During this session you will learn how Biologicals work. You will also be shown a protocol for using Biologicals for sewage claims that will provide immediate results for your customers, plus how this product can continue to work in areas within the structure that you cannot reach with conventional methods.

Sewage Part II – IICRC Applied Sewage Remediation (8:30am to 10:00am)

Speaker to be announced - IICRC

The IICRC has announced the new certification category - Applied Sewage Remediation. During this session you will receive an overview of this certification and the impact it will have how you will approach sewage losses in the future.

Sewage Part III – Handling Contents Damaged by Sewage (1:40 pm to 3:30 pm)

Dr. Michael Pinto, CSP, CMP - Wonder Makers Environmental

When working on a sewage loss, there can be a wide variety of contents that need consideration. What contents can be restored and how? What precautions should be taken for workers when handling contents? What should be done with contents that are taken back to your warehouse? How should the homeowner’s expectations be managed? Dr. Pinto will provide 2 hours of intense training and answer these questions and more.

Aquadry Systems & Remote Monitoring In Action – Part I (2:10pm – 4:00pm)

Pat Dooley, IICRC Certified Instructor - Restoration College,
Chris Ranwell, GE Sensing

During this class, Restoration College will flood their mobile training trailer and show how to setup the Aquadry system to dry the structure right before your eyes. GE Sensing will then teach students how to setup and operate their remote sensing equipment, which will be displayed throughout the show from the GE Sensing and Aquadry Booths in the exhibit hall. Part II of this class will take place on Wednesday morning at 9:00am where students will assess the drying progress and interpret the data from the remote sensors. (Note: Part of these sessions will be held outdoors where the mobile trailer can be viewed first hand.)

Drying with Heat – Brings more Jobs (4:10pm – 5:00pm)

Dave Hanks, Bridgepoint Systems,

The first half of this seminar will focus on drying faster by understanding Vapour Pressure Differential and how energy/heat accelerate evaporation. The second half of this seminar will focus on how you can use this technology to get more work/jobs.
Heat is a good drying tool – but it’s a better marketing tool!

Aquadry In Action & Remote Monitoring – Part II (9:00am – 10:00am)

This is the second part of this session. During this Part II, students will assess the drying progress and interpret the data from the remote sensors.

Understanding Moisture Evaporation Rate Potential (MERP) (1:40pm – 2:30pm)

Chuck Dewald III - The Chuck Dewald Structural Drying School,

The goal of this presentation is to examine a new method of evaluating any condition in terms of its drying potential.  There has always been one simple question we as an industry could never answer.  Let me ask one simple question;     Which of these two conditions will dry a building faster?                              

Condition #1                                        Condition #2                            

120ºF/1  4% RH                                    90ºF/15% RH                                    

70 gpp                                                  30 gpp

This presentation is designed to give the reader the ability to answer the question posed above, to analyze the psychrometric chart like never before, to determine the exact drying performance of any given indoor condition, and most importantly, to determine which equipment technologies can produce the best drying performances.  This new method or value for accomplishing all of this is called MERP (Moisture Evaporation Rate Potential).

Fundamentals of Project Management for Restoration Contractors (2:40pm – 4:30pm)

George Tucan, PMP - National Project Management Inc.,

From this workshop you will learn:

• How to properly initiate a project, define and validate the project goals, requirements, and objectives; people, process; quality planning and control; contract and procurement management; managing performance, relationships and expectations.
• The key responsibilities in project plan development; project plan execution; change control.

• The key elements of managing cost and the schedule.
• How to apply practical risk management techniques on your project.
• How to keep your team committed throughout the project.

Each class participant will receive handouts as well as copies of all slides in a seminar booklet.

IICRC Mold Continuing Education Credit (CEC) (6hrs) April 29 (2:10pm – 4:00pm)April 30 (9:00am – 10:00amApril 30 (1:40pm – 4:30pm)

Slade Smith - Restoration College, Instructor

If you have obtained your AMRT, you will need this course each year to retain your AMRT Designation. The course is spread over the 2-day show allowing you to attend this course and not interfere with attending the exhibits.

Andreas Wagner, Principal - Golder Associates Ltd.

Is mould the “next asbestos”?  A growing body of legislation points to a rising profile for mould contamination in buildings. Mould continues to be a significant issue for building owners, managers and financiers.  However, mould is still a little-understood issue, with hard-to-predict implications.  Additionally, recent changes to Asbestos Regulation in Ontario now require that suspect water damaged or mould-contaminated building materials such as drywall be tested for asbestos, and if found to be positive, be removed and disposed of as asbestos.  Complying with this new Regulation is not an option and will certainly result in increased costs for remediation.   This presentation will provide an update on current mould assessment and remediation guidelines and protocol in Ontario, Canada and the US.

IICRC Mold Continuing Education Credit (CEC) (6hrs)April 29 (2:10pm – 4:00pm)April 30 (9:00am – 10:00amApril 30 (1:40pm – 4:30pm)

Slade Smith - Restoration College, Instructor

If you have obtained your AMRT, you will need this course each year to retain your AMRT Designation. The course is spread over the 2-day show allowing you to attend this course and not interfere with attending the exhibits.

Introduction to Infrared Thermography for Water Intrusion and Restoration of Buildings (2:10pm – 5:00pm)

Rob Milner - FLIR

Thermography has entered the restoration market! Join this 3-hour session and learn the basics of using this technology and how to apply it to the restoration work you do, including:

• Fundamentals of IR theory
• Typical thermal patterns associated with water intrusion defects
• Indoor and outdoor building inspection methods
• Environmental limitations to the use of IR
• Documentation tips and tricks

In addition you will learn how to market this service to your insurance and property management customers and what you should charge.

Assured Complete – Overview (2:10pm-3:00pm)

Paul Winckers, Assured Software

Take your business to the next level with a new set of tools from Assured Software, Assured Complete. Built on a SQL database, Assured Complete will be sold in modules to better meet the needs of our clients. Whichever package of modules you choose, your company will be able to operate on one central database of contacts and files. Utilizing the latest technology and easy to use interface, our aim is to make Assured Complete the desktop of choice for the restoration and contracting industry. The first two modules, Contents and File Manager, are available in April 2008. Look for upcoming releases of Resource Tracker and Production manager in June 2008.

Assured Complete – Hands-on Workshop (3:00pm-5:00pm)

Paul Winckers, Assured Software

Assured Complete - Moving to the new product

We will explain the main features of Assured Complete and explain how you can easily make the transition from your current Assured Software products to our new platform.

Assured Complete Contents and File Manager

We will show you how to use the Assured Complete product and the first two modules, Contents and File Manager. The Contents Module is an easy to use contents tool with a dynamic warehouse and product catalog featuring a detachable database for easy synchronization. We will show you just how easy it is to use the Contents module and how powerful the core platform is in providing you a snapshot of your daily activities for your contents work. The File Manager module is a simple yet dynamic office administration tool that provides basic links to accounting packages, job forms, and scheduling for your everyday office management functions. We will show you how this module can provide you a simple framework for your office workflow and give you options to provide clear, concise communication for your internal operations.

Mastering Xactimate Macros and Variables (9:00am to 10:00am)

Joel Dagenais, Director of Canadian Operations
Xaactware Inc.

This one-hour session presented by Xactware will provide an in-depth overview of macros and variables in Xactimate, two features designed to save time and make estimating easier and more accurate than ever. Join us and learn how to increase your overall estimating efficiency.

Working in Confined Spaces (1:40pm – 4:30pm)

Dr. Glenn Wood, CIH, ROH, Senior Consultant and Associate
Golder Associates Ltd.

This session will teach participants with the basic understanding of how to accurately identify confined spaces and provide awareness of variations between US and Canadian regulatory definitions of confined spaces and the management of them.  Participants will learn about confined space hazards and the measures employed to assess and control them.  Basic rescue considerations and techniques will also be reviewed. This session includes several examples of actual and potential confined spaces and participants will be asked to identify the regulatory conditions leading to confined space designation; hazardous conditions potentially present and suggested control measures; and to suggest emergency rescue procedures.

Increase Contents Restoration Profits 500% (1:40pm – 2:30pm)

William Stouffer
Omegasonics

In this session there will be a discussion on how most restorators are presently handling small contents and how new advances in Ultrasonics, Electronic Cleaning and Drying are revolutionizing the speed, efficiency, reliability and profitability of the industry.  Learn how several restorators have increased their small contents profitability by over 500% and at the same time locking up Insurance Companies in their market areas.

Drying Complex Wall, Ceiling and Flooring Systems and Assemblies (2:40pm – 3:30pm)

Ernie Storrer, President,
Injectidry System

Walls - During this session you will learn:   

• Drying multi-layered walls and their interstitial spaces
• When blowing air at a wet wall is simply not enough    

Flooring - During this live demonstration you will learn the answers to the following questions:

• How to evaluate variables to determine the feasibility of drying.
• How to measure moisture in wood flooring.
• When you are asked what the moisture content of wood flooring is, what do you say?

How do you know when the flooring is dry?

Solving Electrical Issues on Jobs (3:40pm – 4:30pm)

Ernie Storrer, President
Injectidry Systems

• When power is short, where and how can we get it?
• How much power can you use off of a typical spyder box?
• Three phase vs single phase
• The difference between voltage and amperage
• Electrical cord differences between Canada and the U.S.

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