Keynote Address with Mike Holmes of Holmes on Homes
What Shade of Green Are You? Many industries have made a significant commitment to “Green” initiatives. The Property Damage Restoration Industry is in its infancy as it relates to “Green” and has challenges that other industries do not face. Mike Holmes, a world-wide ambassador for “Green” initiatives will provide a look at what others have been able to achieve. As someone involved in the construction industry, Mike will be able to give practical examples for the Restoration Industry and shed some light on what will be required by all stakeholders to begin the journey to “Green Restoration”.
DRC Donates $20 per Attendee to The Holmes Foundation THE HOLMES FOUNDATION is a charitable foundation that supports the training of youth in the skilled trades, through apprenticeships, scholarships and bursaries. In Canada there is a desperate - and growing - shortage of skilled workers.

back to top

Unlocking the Secrets to Successful Workers' Compensation Cost Control (2.5 hrs: 10:00am – 12:30pm)

This session will provide a very lively discussion on Workers' Compensation cost control techniques that you can take back to your workplace.  The three main areas include; classification (are you in the right rate group(s), experience rating and rate setting (are you achieving your lowest rate) and problematic claims management and return to work.

• Overview of Workers' Compensation financial provisions
• Understanding your rate category and getting into the right group
• Getting the lowest costs and impact of experience rating
• Claims management and return to work control
• Practical tips to take back to the workplace

10 ½ Variables to Ensure a Successful Exit Strategy (8:00 am – 8:50 am)

Jeff Kraai - D.R. Exit Strategies

How to Squeeze Additional Profits (9:00 am – 9:50 am)

David Ellings - Quantum Fire and Water Restoration

Frequently the difference between a financially successful company and a struggling company is not the amount of money they are paid, but rather how they spend the money to improve profits.  In this session you will learn the steps to increase net profits in your company and ultimately the money in your pocket.  You will learn how a slight improvement in gross profits at your current volume can have the same impact as doubling your sales. 

David Ellings has presented this concept at a previous DRC Show and received very positive feedback. David will now expand on how to implement the changes within your company to increase profits and how to overcome obstacles.

Don’t let these profits slip through your fingers!

Unique Ability: Creating The Life You Want (2 hrs: 10:00am – 12:00pm)

Patti Mara - Strategic Coach

Like everyone, you have a Unique Ability®, an expression of your passion and natural
talents that creates your best results. This ability has developed throughout your life, as you’ve followed your instincts and learned through life experiences, making it truly distinct. Cultivating your Unique Ability is your quickest route to success, because doing what you love to do and are best at also happens to be the way to make your biggest, most valuable contribution to the world.

But how do you know what your Unique Ability is? What if you think you don’t have one? Once you identify it, what do you do with it?

In this presentation, you will:

• Learn all about the concept of Unique Ability, from philosophy to application
• Discover techniques that will help you identify your own Unique Ability
• Gain strategies for putting your Unique Ability to work, expanding its role in your life to create new levels of simplicity, meaning, and success

Experience the joy of being free to create the life you want!

Grow Your Business with Microsoft Dynamics CRM (10:00am – 10:50am)

Frank Falcone - Sr. Product Manager, Microsoft Canada

How well can you react to and even predict ever-shifting customer needs? Business moves quickly today, requiring that every company continuously reexamine direction, strategies, suppliers, and partners—literally every variable and relationship that might lead to complacency. The search for competitive advantage may mean that some of your best customers pick up and leave without you ever knowing that there was a problem. Join this session to learn that Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system, which gives you the capability to easily create and maintain a clear view of customers and suppliers from first contact through purchase and post sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration.

Marketing Workshop (2 Hrs: 11:00am – 1:00pm)

Presentation to come…

How to Establish Instant Credibility and Exude Superior Value ( 2 Hrs: 11:00 am – 1:00 pm)

George Torok - Power Marketing®

Do you picture yourself talking to the Wizard of Oz saying, “If only I had a brand”? Well, we’re not in Kansas anymore. In this presentation the truth about Branding will be exposed. There are two ways to establish a strong brand. The first way requires a lot of money. The second way is your Yellow Brick Road. Also there are some dangerous myths about branding that you need to know. And there are some other marketing tools that are critical to building your credibility and value.

Power Marketing® is not about outspending your competition. It’s about out-thinking and out-maneuvering them. This program will give you the unfair advantage. Why play fair when you can unlevel the playing field?
  
In this program you will discover:

1. The connection between relationships and branding

• The number one profit-hemorrhaging myth and how to avoid it
• The five common decision drivers that control your clients
• How to get and leverage free media exposure
• Low budget techniques for claiming top of mind with your clients
• How to indentify and leverage your unique resources
• Much, much more…

George Torok is the co-author of the national bestseller, Secrets of Power Marketing. It is the first guide to personal marketing for the non-marketer. The book is published in at least seven countries. Torok’s material is published in 12 other books. As host of the weekly radio show, Business in Motion on 93.3 CFMU, he has interviewed over 400 business leaders. He is often quoted in the media as an expert on marketing and communication skills. He has written and published over 350 articles, delivered over 1,000 presentations and visited 33 countries.

The Three Truths of Relationship Management:  Your Life is a Presentation!   (3 hrs: 8:00am – 10:50am)

Howard Olsen - High Output Training Systems Ltd.

Most of us genuinely want to serve our clients and colleagues well. The operative question however is: Will you let them? Sales, Management and Leadership all comes down to positive influence and your ability to communicate your ideas effectively from another person’s perspective. Whether you are a parent or a professional, a Chief Executive or an Account Executive, you attempt to influence every day. With 25 years of experience leading customers and colleagues on all four corners of the Globe and a closing ratio in the 9% range, Howard Olsen still contends that 75% of success or failure in business and in life comes down to your ability to build trust, rapport and relevance. Join Howard as he shares three keys you can use immediately to effectively influence with trust and improve your bottom line performance:

1. Learn why people must like you before they’ll ever trust you and how you can improve your likeability immediately to build sustained and lasting trust.
2. Learn why 96% of people risk being completely irrelevant to others by talking far too much and listening way too little and how you can establish instant rapport and relevance.
3. Learn to see things from another’s perspective so you can get on the same page with most people, most of the time in most situations.

This will be highly engaging, energetic and interactive presentation. Come ready to laugh, learn and prosper!
 
Make Every Decision Count – Will you survive or thrive? (11:00am – 12:00pm)

Christine Janzen

Assured Software

Being on your game every day is essential for success in our challenging economy. Knowing what is happening in your business allows you to be proactive and take advantage of the opportunities that come your way. In this workshop we will show you how our software can provide you the information you need to be successful.

Topics will include:   Project Management by Exception
Identifying Cost Creep

Introduction aux produits biologiques utilisés en nettoyage après-sinistre (10:00am – 10:50am)

Yves Perreault - Rochester Midland Ltd.

La fabrication de bactéries non pathogènes a révolutionné l’industrie du nettoyage après-sinistre due à leur capacité à digérer les souillures organiques en produisant de l’eau et du gaz carbonique.  Imaginé des millions de bactéries digérant les matières fécales et l’urine présente lors d’un refoulement d’égout, sans causer de dommages aux structures de bois, plaques de rebord, ciment, bloc de béton, etc.

Cet atelier fournira des exemples de nettoyage après-sinistre utilisant ces produits biologiques et soulignera l’importance de la réduction des impacts sur la santé et la sécurité ainsi que l’environnement par l’utilisation de ces nouvelles technologies.

Utilisez-vous Symbility à son plein potentiel? / Are you using Symbility to its full potential? (Billingual) 11:00 am – 12:00 pm

Pascal Bégin - Symbility Solutions Inc.

Vous êtes un expert en sinistre, un entrepreneur ou un évaluateur? Voici une session qui vous donnera quelques trucs afin d’optimiser votre utilisation de Symbility. Apprenez en plus sur :

1. L’utilisation des notifications
2. Les trucs et astuces lors de la création de vos plans
3. L’utlisation de lots d’articles

Are you an adjuster, contractor or appraiser?  Learn our tricks and easy ways to optimize you time on Symbility. Find out more on:

1. The notifications
2. Hints and tricks on drawing plans
3. The item batches

Avantages de la technologie biologique pour les dégâts causés par l’eau (8:00am – 8:50am)

Yves Perreault, Spécialiste Technique Rochester Midland Limitée

Nous apprenons de plus en plus la valeur des produits biologiques dans l’industrie du nettoyage après-sinistre.  En ce qui concerne le traitement des égouts, les produits biologiques offre la meilleur et la plus rapide des solutions afin de traiter les odeurs et les résidus organiques.

Pendant cette session, nous vous présenterons un protocole de nettoyage dans les cas de refoulement d’égout qui donnera des résultats immédiats à vos clients en plus de continuer à travailler dans les structures normalement difficiles d’accès par les méthodes conventionnelles.

Hydroxyls et la restauration révolutionnaire (9:00am – 9:50am)

Guy Morneau - Hydroxyl Environmental Inc.

Hydroxyl Environmental Inc se fait un plaisir d'offrir des démonstrations, revues et formations sur l'utilisation de nos générateurs Odorox Hydroxyl révolutionnaires pour le secteur de la restauration (aucune ozone nécessaire). Notre présentation de 45 minutes sur cette technologie verte sera suivie d'une periode de 15 minutes pour des questions. Des prix de présence seront disponibles. This presentation

Une bonne gestion des ressources humaines : un atout pour votre entreprise! (10:00am – 10:50am)

Mrs. Dominique Dodier - EnviroCompétences

L’industrie de la restauration après sinistre est en plein essor et les entreprises du secteur sont à la recherche d’une main-d’oeuvre qualifiée et compétente pour répondre à la demande de la clientèle. Recruter des employés compétents est une chose; les retenir dans votre entreprise et les aider à développer leurs compétences sont toutes autres choses. Cependant, les entrepreneurs n’ont pas énormément de temps à consacrer à la gestion des ressources humaines de leur entreprise. Pour vous aider à maximiser vos actions, le comité sectoriel de main-d’œuvre en environnement (EnviroCompétences) a conçu expressément pour les PME québécoises un Guide pratique en matière de gestion des ressources humaines. Ce guide contient une centaine d’outils prêts à être adaptés aux couleurs de votre entreprise et implantés dans votre gestion quotidienne. Optimisez votre gestion des ressources humaines et devenez un employeur de choix en utilisant le Guide pratique.  

EnviroCompétences profitera du Disaster restoration contractor’s 2009 conference trade show pour vous présenter le Guide pratique de gestion des ressources humaines pour PME.     

Dry Ice Blasting / Le nettoyage cryogénique  (Bilingual) (11:00am – 12:00pm)  

Vince Bégin - Fournitures Select & IceSonic

Come to see why a Dry Ice Blasting System is an invaluable addition to your mould remediation and restoration process.Venez voir comment le système de nettoyage cryogénique (au jet de glace sèche) est incontestablement un ajout inestimable à votre processus de remédiation de la moisissure et de restauration après sinistre.

Making Every Minute Count – Overcoming information gathering challenges in the Field (2 hrs: 10:00am – 12:00pm)

Christine Janzen

Assured Software

Join us for an interactive workshop designed for those responsible for gathering information in the field. We will be exploring various ways to overcome obstacles encountered while trying to gather critical job site details.  Let us share how specific tools included in our Assured Complete software can work with various leading edge equipment and services to provide exciting solutions.

Topics will include:      

• Content Listings
• Equipment Tracking

Hydroxyls and the Restoration Revolution (8:00am – 8:50am)

Stuart Taube - President Hydroxyl Environmental Inc.

Hydroxyl Environmental Inc is pleased to provide live demonstrations, review and training on the use of our revolutionary Odorox Hydroxyl Generators for the Restoration sector (Never use ozone again).  Our 45 minute presentation of this Green Technology will be followed by a 15 minute open forum for questions and answers.  Door prizes will be made available.

Pack Like a Pro! (3 hrs : 9:00am – 12 :00pm)

Manon Hogue - Allied Van Lines

What better way to lean how to pack contents than to get it first hand from the pros. Allied Moving will provide a 3 hour workshop on the tricks of the trade, including how to use specialty moving equipment, how to pack boxes containers and trucks, handling furniture, delicates, what not to pack and how to deal with sentimental contents. Documenting what you pack is a critical step in the moving process. You will learn how to document the move from beginning to end. The session will also focus on how to interact with customers - what to say, what not to say, how to deal with irate customers and what to do to avoid creating conflict with customers (i.e. the not so common sense things we do that upset customers).

Critical Mitigation Timeline after Fire Damage (10:00am – 10:50am)

Gary Loiben

Dri-Eaz/Unsmoke

• Talk re:  What unique damages occur after a fire/water damage
• How critical time is to prevent damages and allow mitigation
• How to address insurer concerns with immediate mitigation

Decontamination in a Water Damaged Structure (10:00am - 12:00pm)

Gary Loiben

Dri-Eaz/Unsmoke

• Prioritization

Increasing your business by understanding and utilizing Direct Heat Drying (Bilingual) (3 hrs: 8:00am – 10:50am)

John Otero - Director of TES Sales

This presentation will cover the advantages of Direct Heat Drying. We will discuss what industry leaders are saying about using heat on flooded structures. However, the best part of the presentation is going to be on how to increase your market share in today's economy by utilizing Direct Heat Drying.

Strategies to Avoid Mould in Remedial Wall/Attic Assemblies (11:00am – 12:00pm)

Paul Duffy, M.A.Sc., P.Eng - Icynene Inc.

The Case for “Greening” Mould Remediation Projects (10:00am – 10:50 am)

Paul Duffy, M.A.Sc., P.Eng - Icynene Inc.

Most of the “Green” building programs such as LEED, BuiltGreen and NHBA’s Green Program emphasize energy efficiency, materials selection criteria and design details focused on durability / moisture control. What lessons are there for restoration contractors involved in retrofitting part of a home? This session will help you sort through the maze of information from airtight construction through Indoor Air Quality and durability checklists – it’s important information for contractors who want to do it right!

Integrated Contents Restoration (11:00 am – 11:50 am)

David Mazur - Fireline Systems Inc.

Contents Restoration now offers more opportunity than ever before. Recent developments in processing technologies and management strategies allow companies to achieve new levels of Efficiency and Productivity. Fireline Systems approaches contents restoration from a fresh perspective that focuses on facility design, processing efficiency and speed of production. These three pathways lead directly to increased profitability.

Media Blasting for the Architectural Restoration Trade (Bilingual)(4 hrs: 8:00am – 12:00pm)

Highlights will include actual media blasting demonstrations highlighting the latest technologies.  Dry ice, baking soda, and more traditional blast media will be explored in a classroom setting and in outside containment areas(s).  Specific topics will include:

• Blast media and their characteristics
• Applications for media blasting in the restoration trade
• Equipment specifications and considerations, including air compressors
• Estimating and quoting blasting jobs
• Personal protective equipment, safety issues and contractor liabilities
• Techniques for process containment and clean-up
• Proper techniques for media blasting job execution
• Hands-on blasting with baking soda and dry ice, with side by side comparisons

This media blasting workshop will be presented by an IICRC and RIA accredited instructor with over 15 years in this field, along with experiences from over 1000 blasting job sites.  The unique perspectives presented will be in English with a French translation available.  

back to top